1. Introduction
This Privacy Policy applies to all users of the biz77 platform (the "Platform"), including the website accessible at https://biz77.cam and any associated mobile applications or services. biz77 (referred to as "we", "us", "our", or the "Company") is committed to protecting your personal information and your right to privacy.
This Privacy Policy explains:
- What personal information we collect from you and why
- How we use, store, and protect your information
- Who we share your information with and under what circumstances
- Your rights regarding your personal data
- How to contact us if you have privacy concerns
We encourage you to read this Privacy Policy carefully. If you do not agree with the terms of this policy, please do not access or use the Platform. By accessing or using biz77, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms & Conditions.
2. Information We Collect
biz77 collects several types of information from and about users of the Platform. The categories of information we collect include:
2.1 Personal Identification Information
When you register an account with biz77, we collect personal information necessary to verify your identity, comply with legal requirements (KYC - Know Your Customer), and provide our services. This includes:
- Full Legal Name: As it appears on your government-issued identification document
- Date of Birth: To verify you are at least 21 years of age
- Email Address: For account communication and password recovery
- Phone Number: For account security, two-factor authentication, and customer support
- Residential Address: Including city, postal code, and country (primarily Indonesia)
- Government-Issued ID: Indonesian National ID (KTP), passport, or driver's license for identity verification
- Proof of Address: Utility bill, bank statement, or other official document confirming your residential address
- Selfie with ID: A photograph of you holding your identification document for enhanced security verification
2.2 Financial Information
To process deposits, withdrawals, and comply with anti-money laundering regulations, we collect:
- Bank account details (account holder name, bank name, account number) for Indonesian banks such as BCA, BRI, BNI, Mandiri, CIMB Niaga, and others
- E-wallet account information for OVO, DANA, GoPay, ShopeePay, and LinkAja
- Transaction history including deposit amounts, withdrawal amounts, bet history, and account balances
- Payment method preferences and transaction metadata
Note: biz77 does not store complete credit card numbers, CVV codes, or full bank account PINs. Payment processing is handled through secure third-party payment gateways that are PCI-DSS compliant.
2.3 Technical and Usage Data
When you access or use the biz77 Platform, we automatically collect certain technical information, including:
- Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers
- IP Address: Your Internet Protocol address and approximate geolocation (country, city level)
- Cookies and Tracking Technologies: Session cookies, persistent cookies, and similar technologies (see Section 8 for details)
- Usage Data: Pages visited, games played, time spent on the Platform, click patterns, bet patterns, and navigation paths
- Log Files: Server logs including timestamps, error reports, and system diagnostics
2.4 Communication Data
We collect records of your communications with biz77, including:
- Live chat transcripts with customer support agents
- Email correspondence with our support or compliance teams
- WhatsApp or Telegram messages if you contact us through those channels
- Feedback, surveys, and testimonials you voluntarily provide
3. How We Use Your Information
biz77 uses the personal information we collect for the following legitimate business purposes:
3.1 Account Management and Service Provision
- To create and maintain your user account
- To process deposits, withdrawals, and betting transactions
- To provide customer support and respond to inquiries
- To communicate important account updates, promotional offers, and platform changes
- To manage your loyalty program tier and reward points
3.2 Legal and Regulatory Compliance
- To verify your identity and age (21+ requirement)
- To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
- To prevent fraud, money laundering, underage gambling, and other illegal activities
- To comply with court orders, legal requests, and regulatory obligations
- To maintain transaction records as required by international gaming licensing authorities
3.3 Platform Security and Fraud Prevention
- To detect and prevent fraudulent transactions, account takeovers, and bonus abuse
- To monitor for multi-accounting, collusion, and other prohibited activities
- To enforce our Terms & Conditions and protect the integrity of our platform
- To investigate disputes, chargebacks, and user complaints
3.4 Product Improvement and Analytics
- To analyze usage patterns and user behavior to improve our services
- To conduct market research and develop new features
- To optimize platform performance, speed, and user experience
- To personalize game recommendations and promotional offers based on your preferences
3.5 Marketing and Communications
- To send promotional emails about bonuses, tournaments, and special offers (you can opt out at any time)
- To display personalized advertisements on the Platform
- To conduct customer satisfaction surveys and gather feedback
4. Legal Basis for Processing (GDPR Compliance)
For users in jurisdictions covered by the General Data Protection Regulation (GDPR) or similar data protection laws, biz77 processes your personal data under the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Account registration and service provision | Performance of contract |
| KYC verification and age restriction enforcement | Legal obligation |
| Fraud prevention and security monitoring | Legitimate interest |
| Marketing communications | Consent (opt-in) or legitimate interest |
| Platform analytics and improvement | Legitimate interest |
5. How We Share Your Information
biz77 does not sell or rent your personal information to third parties. We may share your information only in the following limited circumstances:
5.1 Service Providers and Business Partners
We share personal data with trusted third-party service providers who assist us in operating the Platform, including:
- Payment Processors: To facilitate deposits and withdrawals via Indonesian banks and e-wallets
- Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe to deliver casino games and slots
- Identity Verification Services: Third-party KYC providers to verify your identity documents
- Cloud Hosting Providers: To securely store data on servers in offshore jurisdictions
- Customer Support Tools: Live chat software providers to deliver support services
- Analytics and Marketing Platforms: To analyze usage data and manage email campaigns
All third-party service providers are contractually obligated to protect your data and use it only for the specific purposes we authorize.
5.2 Legal and Regulatory Authorities
We may disclose your information to law enforcement, regulatory authorities, or legal advisors when required by law, including:
- In response to a subpoena, court order, or legal process
- To comply with gaming licensing requirements in our jurisdiction of operation
- To investigate suspected fraud, money laundering, or other illegal activity
- To protect the rights, property, or safety of biz77, our users, or the public
5.3 Business Transfers
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on the Platform before your data is transferred and becomes subject to a different Privacy Policy.
6. Data Retention
biz77 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
- Account Data: Retained for the duration of your account plus 5 years after closure (for regulatory and legal compliance)
- Transaction Records: Retained for 7 years as required by anti-money laundering regulations
- KYC Documents: Retained for 7 years after account closure
- Communication Logs: Retained for 3 years for customer support quality assurance
- Marketing Data: Retained until you opt out or request deletion
After the retention period expires, we will securely delete or anonymize your personal data so it can no longer be associated with you.
7. Data Security
biz77 employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:
- SSL 256-bit Encryption: All data transmitted between your device and our servers is encrypted using Transport Layer Security (TLS)
- Secure Data Centers: Personal data is stored in encrypted databases hosted in secure offshore data centers with 24/7 monitoring
- Access Controls: Only authorized personnel with a legitimate business need can access personal data, subject to strict confidentiality agreements
- Two-Factor Authentication: Available for all user accounts to prevent unauthorized login attempts
- Regular Security Audits: Independent third-party security audits conducted annually
- Firewalls and Intrusion Detection: Advanced network security systems monitor for suspicious activity
While we implement robust security measures, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately if you suspect unauthorized access to your account.
8. Cookies and Tracking Technologies
biz77 uses cookies and similar tracking technologies to enhance your experience on the Platform. A cookie is a small text file stored on your device that helps us recognize you, remember your preferences, and analyze site usage.
8.1 Types of Cookies We Use
- Essential Cookies: Required for the Platform to function (e.g., session management, security authentication)
- Performance Cookies: Collect anonymous usage data to help us improve the Platform
- Functionality Cookies: Remember your preferences such as language, currency, and display settings
- Marketing Cookies: Track your activity to deliver personalized advertisements and measure campaign effectiveness
8.2 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, but disabling essential cookies may affect your ability to use certain features of the Platform. For more information on managing cookies, visit your browser's help section.
9. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Request a machine-readable copy of your data
- Right to Object: Object to processing of your data for direct marketing purposes
- Right to Withdraw Consent: Withdraw consent for processing based on consent at any time
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. Please note that we may need to verify your identity before fulfilling certain requests.
10. Children's Privacy
biz77 is strictly intended for adults aged 21 and over. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected data from a minor, we will delete it immediately. If you believe a minor has provided us with personal information, please contact us at [email protected].
11. International Data Transfers
biz77 operates internationally and may transfer your personal data to servers located outside of Indonesia. When we transfer data across borders, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. These safeguards include:
- Standard contractual clauses approved by data protection authorities
- Data processing agreements with third-party service providers
- Adherence to GDPR principles for international data transfers
12. Changes to This Privacy Policy
biz77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this policy, we will:
- Update the "Last Updated" date at the top of this page
- Notify you via email (if you have provided an email address)
- Display a prominent notice on the Platform
Your continued use of the Platform after changes are posted constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how biz77 handles your personal data, please contact us:
- Email: [email protected]
- Subject Line: "Privacy Policy Inquiry" or "Data Rights Request"
- Live Chat: Available 24/7 on the Platform
- Support Language: Indonesian and English
We will respond to your inquiry within 30 days. For data rights requests (access, deletion, rectification), we may require additional information to verify your identity before processing your request.